General information

We only ship to Luxembourg, France and Belgium at the address specified in the order.

When you receive a parcel, you must inspect it. If a parcel is damaged, you need to report it immediately to the delivery man. You need also to issue a claim with Client Services through your customer area or using the contact form available on the website within 2 working days following the parcel delivery.

Delivery time

Orders are generally shipped within 24 hours after your payment has been approved and delivered within 2 to 5 working days between 8am and 6pm from Monday to Saturday.

Payment cut-offs are at 4pm Luxembourg time.

Delivery cost

Deliveries to Luxembourg are free of charge.

For Belgium and France, you'll be charged 5.99 € incl. tax per delivery. All orders of 50 € incl. tax or more qualify for free delivery.