You have a right to withdraw within 14 calendar days as of the date of the order delivery for whatever reason.
You also have the possibility to return an item whose reference does not match your order within 30 calendar days as of the date of the order delivery.
In both cases, items must be unopened.
In order to return an item, you need to raise a request with Client Services on your customer account in "Order history and details" menu, then click "Details" for the order in question and finally "Request a return". Client services provides you with a return authorization id and label. The label must be included in the return package.
We bear the return fees, the shipping label is provided by Client Services team.
The order must be in "Shipped" status in order for you to raise a return request.
We replace an item only when it is faulty.
In all other cases, you need to return the unopened item within 14 calendar days as of the date of the order delivery and place a new order with the required item.